App995 Terms & Conditions – A Complete Guide for Members

1 Introduction & Applicability

These Terms & Conditions form a legal agreement between the app995 platform and all its members. app995 is one of Bangladesh's most popular online gaming platforms, offering slots, casino games, fish games, and Sports Betting.

These Terms & Conditions apply automatically whenever you use app995 via its website, mobile app, or any other channel. They apply in both Bengali and English; however, in the event of any inconsistency between the two versions, the Bengali version shall prevail.

App995 reserves the right to amend these Terms & Conditions at any time. Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

2 Account Register

To become a member of app995, you must complete the registration process and agree to the following conditions:

• Each individual may only One Account you may open. If a single individual is found to hold multiple accounts, all accounts will be terminated and the balance may be forfeited.
• The name, date of birth, mobile number, and address provided during registration must be completely accurate.
• If an account is registered with false information, app995 may close that account without notice.
• Keeping your account password secure is entirely your own responsibility.
• Transferring or selling your account to another person is strictly prohibited.

Identity Verification (KYC)

App995 reserves the right to verify a member's identity at any time. The following documents may be requested as part of the KYC process:

Withdrawals may be suspended if KYC documents have not been submitted.

3 Age Verification

App995 firmly believes that keeping minors away from online gaming is a social responsibility. For this reason:

• Date of birth is verified at the time of registration.
• Proof of age documentation will be requested for any account deemed suspicious.
• If a user is found to be under 18 years of age, their account will be terminated and all transactions will be voided.
• It is the member's responsibility to ensure that minors in their household do not access the platform.

4 Deposits & Withdrawals

Payment processing on app995 is fully secure and transparent. The key rules for deposits and withdrawals are outlined below:

Deposit Rules

• Only use payment accounts (Mobile Banking, Nagad, Rocket) registered in your own name.
• Deposits made under a third party's name will be rejected and may not be refunded.
• Deposits are generally credited instantly; if there is a delay, please contact support.
• The minimum deposit amount may change from time to time.

Withdrawal Rules

• Withdrawals can only be made to the same payment method used for the deposit.
• KYC verification is mandatory before any withdrawal can be processed.
• Withdrawals are typically processed within 15–30 minutes; however, verification may extend this timeframe.
• Bonus funds cannot be withdrawn directly; wagering requirements must be completed first.
• App995 reserves the right to place a hold on withdrawals if there are grounds for suspicion.

5 Bonuses & Promotions

App995 regularly offers a variety of attractive bonuses and promotions. Each bonus is subject to specific terms and conditions that must be followed.

• The wagering requirement for each bonus is stated separately.
• If the wagering requirements are not met within the specified timeframe after receiving a bonus, the bonus will be forfeited.
• Attempting to use the same promotion more than once or abusing a bonus in any way may result in account termination.
• Certain game or bet restrictions may apply when playing with bonus balance.
• App995 reserves the right to modify or discontinue any promotion at any time.
• Multiple accounts from the same device, IP address, or household are not eligible to claim bonuses.

6 Gaming Rules

The following rules apply at all times when playing on app995:

• Each game has its own rules, which are detailed in the game lobby.
• All game outcomes are entirely random (RNG-based) and cannot be predetermined by anyone.
• App995 is not liable for loss of connectivity or technical issues; however, your game progress will be saved in such cases.
• In Live Casino games, the dealer's decision is final.
• Bets placed in Sports Betting cannot be changed after confirmation.

In the Event of a Technical Error

If an error results in an incorrect outcome or payment, app995 reserves the right to void the transaction. Any funds received in error will be reclaimed and the member will be notified as promptly as possible.

7 Prohibited Activities

• Operating multiple accounts.
• Using bots, automated software, or cheating tools.
• Using the platform for money laundering or illegal transactions.
• Colluding to circumvent bonus terms and conditions.
• Harassing or attempting to harm other members.
• Attempting to gain unauthorized access to the platform's security systems.
• Opening an account under a false identity or using someone else's details.

8 Account Closure

Closed by Member Request

Any member may close their account at any time by contacting the support team. It is advisable to withdraw your balance before closing the account.

Closed by app995

App995 may close an account under the following circumstances:

• Violation of the Terms and Conditions.
• Upon evidence of false information or fraud.
• Upon direction from law enforcement authorities.
• Extended period of inactivity (more than 12 months).

App995 will make every reasonable effort to notify a member before closing their account; however, in urgent cases, the account may be closed without prior notice.

9 Responsible Gaming

App995 believes entertainment should be fun, not stressful. Responsible gaming is our top priority.

• Set deposit and loss limits for yourself.
• You may voluntarily self-exclude your account at any time if you feel it is necessary.
• If you feel you may have a gaming problem, please contact our support team and we will point you toward professional assistance.
• App995 never encourages members to play beyond their limits.

To learn more about responsible gaming, visit our Responsible Gaming View page.

10 Privacy & Data Protection

App995 takes the protection of your personal information very seriously. For full details on how we collect and use your data, please see our Privacy Policy Available on the page.

• Your information is never sold to third parties.
• Information required to operate the platform is stored on secure servers.
• Information may be shared with authorities where required by legal obligation.
• You may request to view or delete your data at any time.

11 Dispute Resolution

App995 is committed to resolving all disputes promptly and fairly.

How to File a Complaint

1. Contact support directly via live chat first.
2. Share a detailed description of the issue along with supporting evidence (screenshots, transaction numbers).
3. App995 will provide an initial response within 48 hours.
4. A final decision on complex matters will be provided within 7 business days following completion of the investigation.

If you disagree with a decision made by app995, you have the option to seek arbitration through an independent third party.

12 Terms Updates & Contact

App995 may update these Terms & Conditions at any time at its sole discretion. Members will be notified of significant changes via email or an in-platform notification.

If you do not agree with the updated terms, you have the right to close your account. Continued use of the platform after any changes will be considered acceptance of the new terms.